HIPAA-Compliant Automation

Faster Transfers.
Fully Automated.

WellPlaced uses automated agents to contact psychiatric facilities, secure a bed, and notify your case manager — from the moment a referral fax arrives.

Request a Demo See How It Works
Maplewood General Hospital · Adult
Robert R., 38 yo M
Placed · 43 min
9:03 AM
Referral fax received — patient data extracted
9:04 AM
14 adult facilities matched — automated agents begin outreach
9:46 AM
Crestview Behavioral Health confirms bed — documents faxed
9:48 AM
Case manager notified — placement complete
Time to placement
—
Facilities called
—
Staff time used
—
How it Works

From referral fax to confirmed bed — automatically.

WellPlaced takes over the moment a referral arrives and does not stop until a bed is confirmed and your team is notified.

Fax arrives
›
Facilities matched
›
Automated outreach
›
Patient accepted
›
Team notified
Why WellPlaced

The placement process is broken. We fixed it.

Hours on hold, calling facility after facility

Case managers report spending hours per patient calling 10–22+ facilities one at a time.

✕Manual calls, one facility at a time
✓All eligible facilities contacted simultaneously

Patients boarding for 8–18+ hours in the ED

Every hour a psychiatric patient boards costs your hospital a bed, revenue, and nursing time.

✕Average boarding time: 8–18+ hours
✓Dramatically reduces time to placement

No visibility into where a case stands

Without a centralized log, case managers have no way to know which facilities were contacted or when.

✕Status unknown until someone calls back
✓Full audit trail logged in real time

HIPAA-compliant from end to end

Every tool in our stack — fax, voice agents, document storage, and reporting — operates under a signed BAA. No exceptions.

Up and running in days

We configure WellPlaced to your existing facility network and fax-based workflow. No EHR integration required. No lengthy trainings. No drawn-out orientations.

Financial Impact

Psychiatric boarding is expensive.
Find out how expensive.

Enter your hospital's data below to see your projected savings.

Hospital Parameters
US average: 674,000 total nationally (2024 AHA)
National mean: 75.3% post-pandemic (JAMA, 2025)
~8–10% of all ED visits are behavioral health
Published range: 8–34 hrs; ~47% of BH admissions exceed 24 hrs (MA HPC, 2024)
10hrs / patient
4 hr reduction  |  29% improvement
1 hr18 hrs36 hrs54 hrs72 hrs
Effective occupancy after improvement —
75% (current avg) 85% (crisis)
Projected Annual Impact
Annual cost savings
—
direct boarding costs
Revenue opportunity
—
freed-bed admissions
Beds freed / day
—
new capacity
Clinical hrs saved / yr
—
staff capacity

Current cost baseline (2024 research)

Daily cost per boarding patient—
vs. inpatient care daily cost$993
Total daily boarding cost (facility)—
Annual boarding cost (facility)—
BH boarding episodes / year—

After improvement

Target hours / patient—
New daily boarding cost—
New annual boarding cost—
Extra admissions / year—
Revenue from additional admissions—
Combined total benefit / yr—
Direct cost savings Revenue opportunity Combined benefit
Updated: 2025/2026 Data

Model the financial impact of reducing psychiatric ED boarding time. All figures reflect the latest peer-reviewed research through 2024–2025, including the first-ever daily boarding cost study published in Annals of Emergency Medicine (October 2024).

2025 Context: National hospital occupancy averaged 75.3% post-pandemic (2023–2024) — up from 63.9% pre-pandemic. Nearly half of all behavioral health ED visits now result in boarding (≥12 hrs). Projections show occupancy reaching a critical 85% by 2032. Every hour of boarding saved matters more now than ever.

Data Sources & Methodology

  • Daily boarding cost ($1,856/day): Canellas et al., Annals of Emergency Medicine, October 2024 — first study to quantify daily boarding costs using time-driven activity-based costing. Boarding nearly doubles the $993/day inpatient cost.
  • Boarding prevalence (38.8–47% of BH ED visits): Massachusetts Health Policy Commission, Behavioral Health ED Boarding Report, February 2025 (CHIA data, FY2024).
  • National hospital occupancy (75.3%): Leuchter et al., JAMA Network Open, February 2025. Post-pandemic mean for May 2023–April 2024, up from 63.9% pre-pandemic.
  • Boarding duration range (8–34 hrs): Nordstrom et al., Western Journal of Emergency Medicine, 2019; corroborated by 2024 MA HPC data showing 47% of pediatric BH admits exceed 24 hrs.
  • Revenue per additional admission ($5,000): Conservative estimate based on MD Clarity RCM benchmarks and AHA 2024 data. Actual value varies significantly by payer mix and service line.
  • Average inpatient LOS (4.5 days): AHA Fast Facts on U.S. Hospitals, 2026 edition (2024 survey data). Used to convert freed bed-days into admission equivalents.
About Us

Built by people who understand the problem.

WellPlaced was founded by a team with over 30 years of combined experience in clinical operations, psychiatric placement, and healthcare technology. We have worked alongside the case managers, social workers, and ED physicians who live the boarding crisis every day.

We built WellPlaced because the tools available to placement teams have not kept pace with the scale of the problem. The process is still largely manual, fragmented, and dependent on individual staff heroics. We believed it could be automated — and built the system to prove it.

“Our mission is to optimize the patient transfer process, empowering healthcare providers to deliver better patient care — and giving their teams back the time to focus on what matters most.”

— WellPlaced founding team
30+
Years combined clinical experience
24/7
Automated coverage, no gaps
$0
IT investment required to get started

See WellPlaced in action.

Request a personalized demo and we will show you exactly how WellPlaced works for your hospital — including an ROI estimate based on your own census and boarding data.

Or email us at team@wellplacedhs.com  ·  HIPAA-compliant  ·  No commitment required